Refund & Return Policy

Last updated: April 15, 2026

This Refund & Return Policy explains when refunds, replacements, or returns may apply to purchases made through our website.

1. Perishable goods (meat)

Because many of our products are perishable, returns are generally not accepted once products have been delivered or collected. If there is an issue with your order (e.g., incorrect items, missing items, or quality concerns), please contact us as soon as possible so we can assist.

2. Non-perishable goods (tallow / skincare)

If you receive a non-perishable product that is damaged, incorrect, or defective, please contact us within a reasonable period after delivery. We may request photos of the item and packaging to help assess the issue.

3. Damaged or incorrect orders

• If your order arrives damaged, please notify us promptly and include photos where possible.
• If you received the wrong item(s), we will arrange a replacement or refund as appropriate.
• If items are missing, please contact us so we can investigate and resolve the issue.

4. Refund method

Approved refunds are typically processed back to the original payment method, unless otherwise agreed. Processing times can vary depending on your payment provider.

5. Delivery fees

Delivery fees may be non-refundable unless the refund is due to our error (for example, an incorrect or incomplete order caused by us).

6. How to request help

To report an issue with an order, please contact us via the Contact Us page or email info@kairosregen.com. Include your order number and a description of the problem.

7. Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page.